I have a noisy phone line, what can I do to fix it?
If you have a noisy phone line, there are a few things you can do before calling technical support as these are things we will ask you to do anyway.
First thing to try is to remove ALL devices off the telephone line. This includes the following:
All Telephones
All Fax Machines
All ADSL Filters
ADSL Modem
Back-to-Base alarms
Foxtel Digital / Austar units
EFTPOS machines
External Ringers
Once all these devices are removed, please plug a standard corded telephone into the line and test to see if there is still a problem. If possible, also try a different handset. If there is still an issue, please contact our Customer Service Centre on 1300 303 375. We will walk you through any further troubleshooting required and investigate whether we need to lodge a fault with our providers for you. If not, please put each device one by one back onto the line to see which item is causing the problem. Please also check multiple sockets in the household, in case one particular wall point is causing your issue.
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