FAQ: WHY CAN’T I CHECK MY EMAIL?

There may be a number of reasons why you can't check your e-mail, firstly, please make sure you are connected to the internet, if you are having trouble connecting, please view FAQ###.

Second, check your e-mail settings, in Outlook Express, go to Tools > Accounts. Click on the "Mail" tab at the top, click on the account you want to view and select the properties button.

In Microsoft Outlook, go to Tools > E-mail Accounts > View or Change Existing Accounts. Select the mail account you wish to view and click on the "change" button on the right.

You should have the following details (In Outlook Express, to see these details, first you have to click on the servers tab)

Incoming mail (POP3): pop3.spin.net.au

Outgoing mail (SMTP): smtp.spin.net.au

Account name: your-email-username (eg. jsmith)

Password: your-email-password (eg. abc123456)

Please make sure that only "Remember password" is ticked.

If you are receiving any kind of error messages please check your firewall settings and make sure you have exceptions set up for our mail servers, to make sure you can send e-mail, temporarily turn off any internet security/firewall software and try again.

If you are a mail hosting customer and your mail doesn't work, it may be true that you have to type in user-name@your-custom-domain, if your E-mail is not working and none of the above helps, please call our support team on 1300 303 375