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FAQ
FAQ
How do I Check or Change my Password?
How do I Check my Speed?
Moving house or relocating?
How do I add or change my E-Mail accounts?
How do I contact support?
How do I check my usage?
What is webspace?
Why are my games lagging?
Can I purchase additional hardware?
How do I track my order?
What is a virus and how do i remove/prevent a virus?
Is there a connection fee?
What is a Zombied Host?
What do I get with my ADSL?
Why can I only access some sites?
Why doesn't my modem sync at higher speeds?
Why are my downloads so slow?
I can access email but I cant browse websites.
Does Spin provide any parental blocking material?
Why is my email bouncing back?
Why can’t I check my Email?
When I send/Receive, I get a prompt asking me for a Network password?
I can retrieve mail but I'm unable to send any, why?
What is this 'DON'T DELETE THIS MESSAGE -- FOLDER INTERNAL DATA' Email I've received?
I keep being disconnected after I check my email? What's going on!
iBurst - Why can't I connect to iBurst?
iBurst - Why do I have such poor signal?
iBurst - What can I do to increase my signal strength?
iBurst - My modem signal is high, but I can't connect, what's going on?
My Iburst modem is reporting no signal, whats wrong?!
iBurst - I keep getting an error
What is a UTID?
OTHER
I wish to cancel my service, what steps should I take?
How long has Spin Internet been around?
Do you provide services Australia wide?
How much money can I make if I resell your services?
How do I sell your Services?
Do you offer an online interface so I can log-in to my reseller account and check my commission?
I'm an IT consultant and don't have a retail store. Will this be a problem?
You don't do ongoing commission. Why's that?
Is it easy for us to get point of sale material?
Do I get any freebies?
If the customer I sign up has a problem do I have to support them?
How often do I get paid commission?
My business is seasonal, some months I sell lots of services and other months I hardly sell any. Will you still accept me as reseller?
How do I activate Call Features?
What is the call quality like?
What is the difference between the Spin Home Phone service and the one I have now?
Can Spin provide me with more than one line if I need it?
How long will it take to switch over to the Spin Home Phone Service?
How much is the line rental?
What are the rates?
Do all your fees and charges include GST?
Can I get one bill for both Internet and Home Phone?
Will my Home Phone service be on contract?
I rent a handset from Telstra, will I now be paying Spin for that?
Can I keep my fax duet / call divert etc?
Do I have to be an Internet customer to sign up for the Spin Home Phone service?
Is your Home Phone service available everywhere in Australia?
Will I need to notify my current provider?
What do I get if I bundle?
